Who we are
Our website address is: https://www.arguineguinsouvenirs.com.
The data controller is:
Identity / Owner: Alejandro Ramírez Adams
Tax ID (NIF/CIF): 54085785C
Physical address: Calle Arminda 13 – 35120 Arguineguín – Las Palmas de G.C.
Contact email: hello@arguineguinsouvenirs.com
Language and Preference Management
To provide you with a personalized browsing experience in your preferred language, we use technologies that allow us to remember your language choice and currency settings during your visit. These tools are essential for the website to display correctly in your chosen language and to securely transfer this information between different sections of our store. No personally identifiable data is shared with the providers of these technologies.
Consent Management
Our website uses an advanced technical solution to register and manage your cookie preferences in compliance with current regulations. For this system to work, your IP address is anonymized and stored in our local database to record your choice. This service does not process personally identifiable information or share data with third-party providers.
Information Collection During Your Purchase
While you visit our store, we track certain information to improve your experience:
- Products viewed: We use these to show you items you have recently been interested in.
- Technical location and browser type: We use the anonymized IP address to estimate taxes and shipping costs based on your geographical area.
- Shipping information: We will ask for this address to accurately calculate delivery costs and, of course, to send you your souvenirs from Arguineguín.
We also use session technologies to keep your shopping cart contents updated as you browse through the different pages of our website.
What Personal Information We Request
When you place an order, we will ask for essential data including: name, billing address, shipping address, email, phone number, and payment method details. We use this information exclusively to:
- Manage and send you information about your order and account.
- Respond to your requests, claims, or refunds.
- Process payments securely and prevent fraudulent activities.
- Comply with legal and accounting obligations derived from the sale.
- Improve our store’s offerings and, if you choose, send you promotional messages.
Who Has Access to Your Information
Our team members have access to the information you provide to manage your order efficiently. Specifically, administration and store management staff can access:
- Order information: Details about products purchased, purchase date, and delivery location.
- Customer information: Name, email, and billing/shipping data.
This access is strictly necessary to complete your orders, process potential returns, and offer personalized support.
Who We Share Your Information With
To ensure your orders reach their destination and payments are secure, we collaborate with trusted external providers:
- Payments: When processing your purchases, certain data is transferred in encrypted form to our payment gateways (such as PayPal). This includes the minimum information required to process the charge, such as the total purchase amount and billing information. We invite you to consult the privacy policy of these payment providers for more details on their security management.
- Logistics: We share your name and address with the shipping companies responsible for delivering your purchases from Arguineguín to your home.
How Long We Retain Your Data
We store your personal information only for as long as necessary for the purposes described in this policy or to comply with legal requirements.
- Order information: Due to legal and accounting requirements, we will keep your purchase records for 5 years. This includes name, email, and billing/shipping addresses.
- User accounts: If you create an account, we will keep your profile as long as the account is active.
- Interactions: If you leave reviews or comments, these will be kept indefinitely to maintain the consistency of the conversation on our website.
What Rights You Have Over Your Data
If you have an account on this website or have made purchases, you can request to receive an exported file of the personal data we hold about you. You also have the right to request that we delete any personal information from our database. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where Your Data is Sent
Visitor interactions on our website, such as comments or contact forms, may be analyzed by an automated spam detection service to ensure site security.
